Frequently Asked Questions

Billing Questions

Insurance questions
If you have more questions about insurance or your bill/account, please call us at
(620) 694-4163 and select Option 2.

Billing Questions

Q. How much do I really owe and when will I receive a bill?
A. You will not receive a statement for the portion of the bill for which you are responsible until your insurance carrier has paid or denied payment. If you do not have insurance, you will receive a statement within 30 days of the date of service. Payment in full is expected within 30 days after you receive your statement. If you are unable to pay your balance within this time frame, please contact us.

Q. Do you offer payment arrangements?
Yes. We have a variety of payment options available for our patients. We will assist you in determining the best payment option for you. Payment arrangements may be made by visiting or calling our office at (620) 694-4163.

Q. Can I come in a talk to someone about my bill?
Yes. Patient Account Representatives are available, Monday-Friday, 7:30am – 5:30 pm. Our office is located at the lower level of the North Entrance of Building 2101.

Q. What forms of payment does the Clinic accept?
We accept cash, check, and money order, electronic funds transfer from your checking account, MasterCard, Visa and Discover cards and Online Bill Pay.

Q. Can I view my bill, or make a payment on my bill online using my computer?
A. Yes. Use our secure website to view statements or make payments on your bills.

Insurance Questions

Q. I do not have health insurance. Is there any help available?
A. We can assist you in several ways: We have Patient Account Representatives who will assist you for applying for government programs or will give you advice on how to proceed. If you do not qualify for government assistance, we can review your financial status to see if you qualify for charging privileges.

Q. Will you bill my primary and secondary insurance?
A. Yes, if 
you provide us with complete insurance information. As a courtesy to our patients, we submit claims to your insurance carrier and will do everything possible to get your claim processed. It may become necessary for you to contact your insurance carrier or supply additional information for claim processing requirements to expedite payment.

Q. Why did my insurance deny my services?
One or more of the following may apply.

  • The service you received was not covered by your plan. Call your insurance carrier to determine if the service was covered. Your insurance carrier will have the most accurate and current information about your policy and your claim.

  • You did not provide the correct insurance information at the time of service. Providing us with the most current insurance information at your visit will ensure that we are billing to the correct carrier with the correct information.

  • You were not covered by your plan at the time of service.

  • Your insurance is waiting for additional information from you. Call your insurance carrier regarding the additional information required from you to expedite your claim for processing.

Q. Why did my insurance carrier only pay for part of my bill?
Most insurance carriers require you to pay a deductible and copayment. In addition, you could be responsible for non-covered services. Please contact your insurance carrier for specific answers to your questions.

Q. What is a copayment?
A copayment is a set fee the member pays to providers at the time of service is rendered. Cost is usually minimal and is set by your insurance carrier.

Q. What is a deductible?
Deductibles are provisions that require the member to accumulate a specific amount of medical services before healthcare benefits are paid by the insurance carrier. For example, a member's policy has a $500 deductible; the member must accumulate and pay $500 out-of-pocket before the insurance carrier will pay benefits. Once the patient has met the deductible, the carrier usually pays a percentage of the bill. The patient is liable for the unpaid percentage (co-insurance).